You must contact us before using our remote support service.
Remote support requirements: you must have high speed internet and are connected to the internet. (1.0Mb)
Windows 10 - Protected Your PC
Windows protected your PC
1. Click on More info
2. Click on Run anyway
MICROSOFT EDGE
1. Download Remote Support
2. Choose ‘Open’ – Once downloaded a window will appear.
3. Double-click on PumaSupport.exe
4. Then click on [ Run ]
5. Give us your support number
FIREFOX
1. Download Remote Support
2. Once downloaded – Click the download arrow at the top right of the firefox window
3. Click on pumasupport.zip
4. Double-click on PumaSupport.exe
5. Then click on [ Run ]
5. Give us your support number
GOOGLE CHROME
1. Click to Download Remote Support
2. Click the download action arrow (bottom of the screen) – Select Keep.
3.Click on PumaSupport.zip
4. Double-click on PumaSupport.exe
5. Then click on [ Run ]
5. Give us your support number
Advanced
Puma Support Alternative: PumaSupport_Alt.zip
Teamviewer: Teamviewer Website
Zip Alternative: PumaSupport.exe